State Farm® Insurance Agent Jimmy Fay
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bless Payne
September 9, 2026
"Needed insurance for my classic vehicle. Jimmy Fay was recommended to me. They had just moved into a new office so they were still settling in, but it was nice. I had the pleasure of dealing with Brittney Thorpe. She walked me through the process and set me up with a policy I was happy with. 👍🏿👍🏿👍🏿👍🏿"
"Thank you for sharing your experience! It's wonderful to hear that Brittney Thorpe was able to assist you effectively with your classic vehicle insurance needs. We appreciate your patience as we settle into our new office and are delighted that you found the process satisfactory. Your feedback is invaluable, and we're glad to have met your expectations. If you have any further questions or need assistance, feel free to reach out."
Shanta Williams
September 6, 2026
"Nyquasha was very helpful and great communication
Skills"
"Thank you, Shanta, for sharing your experience with us. It's wonderful to hear that Nyquasha provided helpful service and excellent communication. We strive to deliver outstanding support to all our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance, feel free to reach out."
si'mone Speight .;
September 6, 2026
"The service here is nice and my representative Nyquasha was respectful and very helpful. She answered all my questions and concerns to help me find the best policy."
"Thank you for sharing your experience. It's wonderful to hear that Nyquasha provided respectful and helpful service, addressing all your questions and concerns. We're delighted that you found a policy that suits your needs. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
Erika Robles
September 6, 2026
"Ny was very helpful and friendly! Very positive attitude!"
"Thank you, Erika, for sharing your experience with us! It's wonderful to hear that Ny provided you with helpful and friendly service. A positive attitude is something we strive for, and we're glad it made a difference in your visit. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
Kierra Edwards
September 6, 2026
"I had a wonderful experience with Nyquasha."
"Thank you, Kierra, for sharing your experience with Nyquasha. It's great to hear that your interaction was so positive. Providing excellent service is a priority, and your feedback is truly appreciated. If you have any more experiences to share or need assistance, feel free to reach out."
Qualexia Giggetts
September 6, 2026
"I had such a great experience with NyQuasha at Jimmy Fay State Farm! She was professional, friendly, patient, and genuinely took the time to make sure all of my questions were answered. She made the entire process feel easy and stress-free, and I truly appreciated how helpful and knowledgeable she was.
NyQuasha provided excellent customer service and went above and beyond to make sure I felt taken care of. If you’re looking for someone who is dependable, personable, and truly cares about her customers, I highly recommend NyQuasha! ⭐️⭐️⭐️⭐️⭐️"
"Thank you for sharing your experience with NyQuasha at Jimmy Fay State Farm. It's wonderful to hear that she provided professional, friendly, and patient service, making the process easy and stress-free for you. Your recommendation and five-star rating highlight her dedication to ensuring customers feel valued and informed. We appreciate your feedback and look forward to continuing to meet your auto insurance needs with the same level of care and expertise."
Tyjuana Rufus
September 6, 2026
"Nyquasha was very friendly & Helping 10 out of 10"
"Thank you, Tyjuana, for sharing your positive experience with Nyquasha. It's wonderful to hear that you found the service friendly and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance, feel free to reach out."
Destiny Kin
September 4, 2026
"I had such a great experience working with Ny at State Farm! She was incredibly helpful, professional, patient, and made the whole process so easy. She took the time to answer all of my questions and made sure I understood everything. You can really tell that she cares about her customers and wants to make sure they’re taken care of. I truly appreciate her amazing customer service and would definitely recommend Ny to anyone looking for help with their insurance!"
"Thank you for sharing your experience with Ny at our agency. It's wonderful to hear how helpful, professional, and patient she was during your visit. Ensuring that all your questions are answered and that you feel confident in your insurance choices is a top priority for us. Your recommendation means a lot, and we're glad to have provided you with exceptional service. Looking forward to assisting you with any future insurance needs!"
Na'Yanna Johnson
September 4, 2026
"Ny was absolutely amazing to work with! She was super friendly, helpful, and made the whole process so easy. She took the time to explain everything clearly and answered all of my questions without making me feel rushed. You can tell she genuinely cares about her customers and wants to make sure they’re taken care of. I would definitely recommend Ny to anyone looking for great service at State Farm!"
"Thank you, Na'Yanna, for sharing your wonderful experience with Ny. It's fantastic to hear that she provided such friendly and helpful service, making the process easy and clear for you. Ny's dedication to ensuring customers feel valued and well-informed is truly appreciated. Your recommendation means a lot, and we're delighted to have met your expectations at Jimmy Fay - State Farm Insurance. Looking forward to assisting you with any future needs!"
Brianna Williams
September 4, 2026
"Ny helped me with everything I needed. Very nice and professional. Definitely recommend her for anything you need! She’s the best"
"Thank you, Brianna, for sharing your positive experience with Ny at our auto insurance agency. We're delighted to hear that she provided you with the assistance you needed in such a professional manner. Your recommendation means a lot to us, and we're glad to have Ny as part of our team. If there's anything else we can assist you with, feel free to reach out."
Shanice Williams
September 4, 2026
"Ny is a great! She was very helpful and assisted me with all of my needs. She made the process easy and was very professional."
"Thank you, Shanice, for sharing your experience with us. It's wonderful to hear that Ny provided such helpful and professional service, making the process easy for you. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
Monica Rufus
September 4, 2026
"Ny thank you for your great service"
"Thank you, Monica, for your wonderful feedback and perfect rating! It's fantastic to hear that you had a great experience with our service. Providing exceptional support and assistance is our priority, and your satisfaction is incredibly important to us. If you ever have any questions or need further assistance with your auto insurance, feel free to reach out. "
Jadarius Mickins
September 4, 2026
"Ny is the best she really help me out a lot"
"Thank you for sharing your experience, Jadarius. It's wonderful to hear that Ny was able to assist you so effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
Amanda Outlaw
September 4, 2026
"Ny will take care of you"
"Thank you, Amanda, for sharing your positive experience. We're delighted to hear that Ny provided you with excellent service. Your feedback is greatly appreciated and motivates us to continue delivering top-notch support. If you have any more thoughts or need assistance in the future, feel free to reach out."
Vonci Mickins
September 4, 2026
"Ny will make sure you get what you need! She is amazing ☺️"
"Thank you for sharing your experience with Ny! It's wonderful to hear that she was able to provide you with exactly what you needed. Your feedback is greatly appreciated and helps us continue to deliver exceptional service. If there's anything else we can assist you with, feel free to reach out."
Kamal Outlaw
September 4, 2026
"Ny is the best...she really helped me when everybody else just gave me the run around."
"Thank you, Kamal, for sharing your experience. It's wonderful to hear that Ny was able to assist you effectively. Providing exceptional service is our priority, and we're glad Ny could make a positive difference for you. Your feedback is greatly appreciated and helps us continue to deliver quality service."
Garion Butler
August 27, 2026
"Great service"
"Thank you, Garion, for sharing your experience with our auto insurance services. It's wonderful to hear that you received great service. Your feedback is invaluable and motivates us to continue delivering exceptional support. If you have any further questions or need assistance, feel free to reach out."
Rashondra Bradford
August 27, 2026
"I recently switched to State Farm, and I’m truly glad I did. My claims adjuster, Brittney Thorpe, provided impeccable service and made the entire process easy and stress‑free. She explained everything clearly, helped me make the right decisions for my auto insurance, and even walked me through options for bundling renters and life insurance when I move into my new place.I’m saving money, getting more benefits than I had before, and feeling confident in my coverage. Brittney’s professionalism and kindness really stood out. Highly recommend State Farm — especially if you get the chance to work with Brittney."
"Thank you for sharing your experience with us. It's wonderful to hear that switching to State Farm has been a positive decision for you. Brittney Thorpe's dedication to providing impeccable service and making the claims process easy and stress-free is truly commendable. It's great to know that she was able to clearly explain your options and help you make informed decisions about your auto insurance, as well as explore bundling opportunities for renters and life insurance. Your satisfaction with the savings and benefits you’re receiving is important, and we’re delighted that you feel confident in your coverage. Your recommendation means a lot, and we’re grateful for your kind words about Brittney’s professionalism and kindness."
Katherine Winstead
August 27, 2026
"We have been with this office for over 15 years and love their customer service. We recently removed and added a new vehicle to our policy and when I called to do that Tyler offered to set up a meeting so we could review our policies and coverage just since it has been awhile. He explained everything and suggested other options for us to consider. Anytime I call this office they are all so friendly and helpful, but I really thought Tyler went above and beyond."
"Thank you, Katherine, for sharing your experience with our office. It's wonderful to hear that you've been with us for over 15 years and appreciate the customer service we strive to provide. Tyler and the team are dedicated to ensuring your needs are met, and it's great to know that Tyler's assistance with your policy review was helpful. Your kind words about our friendly and helpful staff mean a lot to us. We look forward to continuing to serve you and assist with any future insurance needs."
Ahmed
August 27, 2026
"Good service, I like that"
"Thank you, Ahmed, for sharing your positive experience with our insurance services. We're glad to hear that you appreciated the service. Your feedback motivates us to continue providing excellent support. If you have any questions or need further assistance, feel free to reach out."
Darrell Clark
August 26, 2026
"I just purchased a new car. The service was excellent on providing the necessary documents to complete the application.
Thumbs up service."
"Thank you, Darrell, for sharing your experience with us. It's great to hear that the process of obtaining the necessary documents for your new car was smooth and efficient. Your positive feedback is appreciated and motivates us to continue delivering excellent service. Enjoy your new car!"
Veronica Patterson
August 26, 2026
"Brittney provided guidance and excellent service in processing my new policy!"
"Thank you, Veronica, for sharing your experience with Brittney at Jimmy Fay - State Farm Insurance Agent. It's wonderful to hear that you received excellent service and guidance while processing your new policy. Your feedback is greatly appreciated and helps us continue to provide outstanding service. If you have any more questions or need further assistance, feel free to reach out."
Heather Waddell
August 20, 2026
"I cannot recommend Jimmy Faye for all your State Farm needs enough! They are very transparent in all areas. Prices are always better, at least for us. Give them a call you won't be sorry!"
"Thank you, Heather, for sharing your positive experience with Jimmy Fay - State Farm Insurance Agent. It's wonderful to hear that our transparency and competitive pricing have met your expectations. Your recommendation means a lot, and we're glad to have provided you with the service you deserve. If you ever have any questions or need further assistance, we're here to help with all your auto insurance needs."
Tisha Hayes
August 19, 2026
"Brittney was very knowledgeable and answered all my questions."
"Thank you, Tisha, for sharing your positive experience with Brittney. It's wonderful to hear that she was able to provide you with knowledgeable assistance and answer all your questions. Your feedback is greatly appreciated and helps us continue to deliver excellent service. If you have any more questions or need further assistance, feel free to reach out."
DV
August 14, 2026
"I have had no issues at all with Jimmy Fay and his team. I needed to transfer renter's insurance to my new apartment and Brittney Thorpe was so helpful and made the process super easy! 10 out of 10 would recommend!"
"Thank you for sharing your positive experience with the team. It's great to hear that Brittney Thorpe was able to assist you smoothly with transferring your renter's insurance. We appreciate your recommendation and are glad to know that everything went seamlessly for you. Your feedback is invaluable to us, and we're committed to continuing to provide excellent service."